Shipping policy
YOUR DELIVERY OPTIONS
Orders are shipped directly from our Port Melbourne distillery Monday-Friday, excluding public holidays.
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STANDARD DELIVERY EXPRESS DELIVERY |
WA ORDERS UPDATE:
Continued rain has resulted in further flooding and delayed repairs to the east west rail link. There is an estimated delay of 2-3 business days for deliveries both to and from Western Australia. Express Post services are not affected by these disruptions.
All orders placed after 8:00 AM are processed the following business day, when possible.
Orders are shipped via Australia Post and are trackable using the link provided once your order has left the distillery. You can track your order here.
Some delivery timelines are subject to unforeseen or unavoidable events beyond Starward’s reasonable control which may delay your delivery. This includes peak periods and product launches. We want you to have your delicious package in hand ASAP so we will work to avoid these events as best as possible.
CHANGE OF MIND & ORDER CANCELATIONS
You may request to cancel or make changes to an item(s) from your order, only before an order reaches the dispatch processing stage. After an order reaches the dispatch processing stage, cancellations and changes may not be possible. Contact us here to understand your options.
RETURNS & REFUNDS
If for any reason you are not completely satisfied with your purchase please contact us here and we will gladly refund your item up to 30 days from the date of purchase.
The returned item must be unopened and in its original saleable condition. We recommend that you return the product via Registered Post and that you pre pay all postage.
Once your return is received and inspected, we will send you an email confirming your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Gift cards are non-refundable and are not eligible for return.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
PRICES & PAYMENT
All prices on the Australian Starward website are in Australian dollars and are inclusive of GST. Starward accepts payments via credit card (Visa, Mastercard or American Express), Paypal, Apple & Google Pay.
Prices are subject to change without notice.
By purchasing a product online from Starward, you agree to pay an amount totalling the sum price of each product ordered at the time you make the order, the cost of delivery, and any subsequent fees required.
GIFT BOX OFFER
Selected 700ml bottle purchases from Starward.com.au are eligible to receive one gift box per bottle, subject to availability and the terms outlined here. Select "Add a gift box to your order" in the cart before checkout to include a gift box in your order.